Frequently Asked Questions

Below you will find answers to the questions we most often get asked.

  • Swarme FAQ
  • Carers FAQ
  • Recruiters FAQ

What is Swarme?

Swarme is an online platform which brings together care workers and recruiters.

How does it work?

Carers and recruiters sign-up, state what they’re looking for and when. The Swarme technology matches the best results!

How long does it take to sign up?

We have tried to make sign-up as quick and easy as possible – it only takes five minutes! If you have any ideas to make it quicker, please let us know.

What type of carers do you work with?

All types: experienced carers, those just beginning their caring careers, and people returning to the profession. If you’d like more information, please contact one of our members of staff on +44 782 5774700.

Is my information secure and confidential?

We prioritise the privacy of our users’ data. All your information is encrypted using an SSL connection and we never share your information with third parties.

Can I choose where and when I work?

Quite simply, yes. Just enter your preferences into our system.

Will it cost me anything to sign up and start working?

If you have a relevant DBS which is less than 3 months old, Swarme is totally FREE – even our bespoke training is free. If you don’t have current DBS, you will need to pay the one-off cost before you start to earn.

How do I get paid?

Payments are made straight into your bank account, within 24 hours of your approved time-sheet being received by us.

How do I sign up?

It’s quick and easy. Simply create a FREE account with your name and email address and then upload your references and qualification documents. If you don’t have any qualifications, don’t worry, you can get qualified by taking our free training modules.

Do you offer training?

Yes and it is FREE. All of our training modules are designed in line with the Care Certificate.

How much do I get paid?

You choose what you think you are worth and set your own hourly rate.

I've never worked in care - can I still sign up?

Yes, we welcome people at all stages in their caring career.

How do I find a carer?

Sign up, review carer profiles, and choose someone who matches your criteria.

Can I choose who I want to work for me?

Yes, our system has the full profiles of our carers; just take a look and choose the one who best suits your needs. To make it easier, some carers will have auto-accept enabled, meaning you can book them instantly.

Are your carers vetted?

Yes, this includes DBS and references. You can view these via the Swarme website on each carer’s profile.

How do I sign up?

Just follow the online instructions, it’s quick and simple.

How do I pay for the carer?

Our payment system helps to reduce the possibility of building up large agency bills. Simply enter your payment card details and you’ll be debited once the shift is complete and the time-sheet is approved. This will usually take place within 14 hours of the end of the shift.

Is there anything I need to do when the care worker arrives?

No! However you may want to complete an induction with the worker.

What if I'm really happy with my carer?

Please write a review! This will help us to keep our most talented carers and ensure they continue to find work via Swarme.

What if I'm not happy with the carer?

We care about the quality of our service. You are encouraged to review each carer; this way you will help drive up the quality of care by increasing competition.

Can I use the same carer again?

Yes, if you find a carer who is just right for you, you can even book the same carer in advance.

How do I complain?

We have a simple but transparent complaints process within the system. Our policy is to respond to all complaints within one day and aim to resolve any issues within two days. If you have any concerns, please call us on 0800 1234 1234.

How do I approve timesheets?

You can choose to sign-off online or via a hard-copy scanned version. Once we know which you prefer, we’ll do the rest.

What if I have a dispute about a timesheet?

Let us know within five working hours (including between 9am and 5pm at weekends) of a shift being completed and we will prioritise resolving the matter with you. Disputes are usually resolved within two days.